Job Title: Customer Support Executive
Location: Tatabad

We are looking for a responsible and customer-focused Customer Support Executive to join our team in Tatabad. The candidate will handle customer enquiries, provide accurate information about products and services, and ensure timely resolution of issues. The role requires good communication skills, patience, and the ability to manage customer interactions professionally.

The ideal candidate should be confident in handling calls, emails, or direct walk-in customers and capable of maintaining positive customer relationships. Freshers with good communication skills and experienced candidates are welcome to apply.

Attend inbound and outbound customer calls in a polite and professional manner.

Respond to customer queries through phone, email, or chat support.

Provide clear and accurate information about products and services.

Handle complaints and resolve issues within the given time frame.

Coordinate with internal departments to ensure quick issue resolution.

Follow company policies and customer service standards.

Achieve daily and monthly performance targets.

Collect customer feedback and share it with the management team.

Ensure high levels of customer satisfaction at all times.