Company: BITS Employment
Position: CRM Manager
Location: Coimbatore
Contact: 8220999393

Job Description

BITS Employment is looking for an experienced CRM Manager to manage and improve customer relationships through structured communication and data management. The candidate will oversee CRM tools, track customer interactions, and support the sales and marketing teams by maintaining accurate records and reports. The role involves understanding customer needs, analyzing feedback, and implementing strategies to improve customer satisfaction and retention. The ideal candidate should be organized, analytical, and capable of handling multiple tasks related to customer relationship management.

Key Responsibilities

• Manage and maintain customer data in CRM systems
• Track customer interactions and communication history
• Coordinate with sales and marketing teams
• Analyze customer behavior and engagement patterns
• Generate reports for management review
• Ensure customer queries are handled promptly
• Improve customer retention strategies
• Maintain data accuracy and system updates
• Monitor customer satisfaction levels
• Support lead management and follow-ups