Company: BITS Employment
Position: Customer Support Executive
Location: Coimbatore
Contact: 8220999393

Job Description

BITS Employment is looking for a Customer Support Executive to handle customer inquiries and provide service support. The candidate will interact with customers through calls, messages, or emails and ensure customer satisfaction.

Key Responsibilities

• Respond to customer inquiries and complaints
• Provide accurate information about services
• Maintain customer communication records
• Resolve customer issues efficiently
• Coordinate with internal teams for solutions
• Maintain positive customer relationships
• Follow up with customers for feedback
• Update customer information in the system
• Maintain service quality standards
• Prepare daily support reports