Job Post: Customer Care Specialist
Job Type: Full-Time

Job Overview:
We are looking for a motivated and customer-focused person to connect our group as a Customer Care Specialist. In this part, you will be the to begin with point of contact for our clients, giving support and settling request with polished skill and efficiency.

Key Responsibilities:
• Respond to client request by means of phone, e-mail, and chat in a convenient and considerate manner.
• Provide precise data around our items and services.
• Resolve client complaints and issues, ensuring client satisfaction.
• Process orders, returns, and exchanges efficiently.
• Maintain client records and update data as needed.
• Collaborate with other divisions to resolve complex client issues.
• Identify and escalate priority issues to the appropriate team.
• Provide feedback on the productivity of the client benefit process.

Qualifications:
• High school diploma or equivalent; Bachelor’s degree preferred.
• Proven experience in a client benefit role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office Suite and client benefit software.
• Ability to handle stressful circumstances calmly and effectively.
• Strong organizational and multitasking skills.
• Willingness to work flexible hours, including weekends and holidays if needed.