Job Description: Guest Relation Executive for Hotel

Roles and Responsibilities:

• Welcome Guests: Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
• Check-In/Check-Out: Assist with check-in and check-out processes, ensuring accuracy and efficiency.
• Guest Assistance: Address guest inquiries, requests, and complaints professionally and promptly.
• Information Provider: Offer detailed information about hotel facilities, services, and local attractions.
• Coordination: Coordinate with other departments to fulfill guest requests and resolve issues.
• Reservations: Handle reservations and cancellations, ensuring accurate data entry and record keeping.
• Activity Planning: Assist in planning and coordinating guest activities and special events.
• Feedback Collection: Collect and respond to guest feedback to improve service quality.
• Front Desk Maintenance: Ensure the front desk area is clean, organized, and presentable.
• Knowledge Upkeep: Maintain up-to-date knowledge of hotel policies, services, and promotions.Degree: Any degreeExperience: Minimum 1 year

  Shift Timing: 10.00 am to 7.00 pm