8220999393 No.21C, 3rd floor, Catholic Syrian Bank Upstairs,Sri Ganesha Complex

Looking for Call center supervisor

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    4 weeks ago
  • Category:
    ALL CATEGORIES, BPO
  • Deadline:
    November 11, 2025

Job Description

Here’s a breakdown of the main responsibilities and content typically associated with a Call Center Supervisor role:


Key Responsibilities of a Call Center Supervisor

  1. Team Management and Leadership:
    • Supervise, motivate, and guide a team of customer service representatives (CSRs).
    • Monitor agent performance, provide feedback, and ensure that team members meet service and quality standards.
    • Conduct regular coaching sessions to improve agent skills, performance, and customer interaction quality.
    • Set and track performance goals for agents, ensuring alignment with company objectives.
  2. Quality Control & Performance Monitoring:
    • Ensure agents follow scripts, policies, and procedures to provide consistent and accurate information to customers.
    • Review and analyze call metrics such as call handling time, first call resolution, and customer satisfaction scores.
    • Listen to call recordings and provide constructive feedback to agents on how to improve call handling and customer interactions.