Job Title

Process Executive – Non Voice

Employment Type

Full Time, Permanent

Role Category

Back Office / Non-Voice Operations

Role Summary

The Process Executive – Non Voice is responsible for handling back-office operations such as data processing, documentation, and transaction management. The role focuses on accuracy, compliance, and timely completion of tasks while ensuring high service quality and adherence to company and client standards.

Key Responsibilities

Perform accurate data processing, data entry, and transaction execution

Extract, review, and validate information from multiple sources

Ensure data accuracy, completeness, and integrity at all times

Maintain compliance with data security, regulatory, and company policies

Handle customer queries and requests through non-voice channels (email, chat, tickets, or tools)

Meet productivity, quality, and turnaround time (TAT) targets

Identify and report discrepancies or process gaps

Follow standard operating procedures (SOPs) and process guidelines

Collaborate with team members and supervisors to meet business objectives

Required Skills

Strong typing and keyboard skills

Good written communication skills

Basic technical support knowledge

Customer service orientation

Attention to detail and accuracy

Ability to work with data and internal systems

Time management and multitasking abilities

Qualifications

Bachelor’s degree preferred

0–3 years of experience in non-voice / back-office operations (BPO)

Freshers with good typing and communication skills may be considered