WE ARE HIRING – TELECALLER

Job Title: Telecaller
Job Type: Full-Time
Location: Coimbatore, Tamil Nadu

Benefits:
Health Insurance
Provident Fund

Full Job Description
Role Purpose

The Telecaller is responsible for handling outbound and inbound calls, generating leads, explaining products/services, and maintaining strong customer relationships. The role focuses on achieving call targets, conversions, and ensuring high customer satisfaction.

Key Responsibilities
1. Calling & Lead Generation

.

Handle inbound inquiries and provide accurate information.

Generate and qualify leads for sales or services.

2. Customer Communication

Explain products, services, and offers clearly.

Understand customer requirements and suggest suitable solutions.

Build and maintain positive customer relationships.

3. Follow-ups & Conversion

Conduct regular follow-ups with interested prospects.

Convert leads into appointments or sales.

Maintain call records and update CRM/data sheets.

4. Target & Performance Management

Achieve daily/weekly/monthly call and conversion targets.

Maintain call quality standards and professionalism.

Report performance to the supervisor/team leader.

5. Data Management & Reporting

Update customer information accurately in the system.

Prepare daily call reports and status updates.

Ensure data confidentiality and compliance.

Skills Required

Communication Skills

Convincing Ability

Customer Handling

Active Listening

Basic Computer Knowledge

Time Management

Performance Expectations

Achieve call and conversion targets consistently.

Maintain high customer satisfaction.

Ensure accurate reporting and data updates.

Demonstrate professionalism in all interactions.