Customer Support Executive

Company: BITS Employment
Job Title: Customer Support Executive
Location: Coimbatore, Tamil Nadu
Job Type: Full-Time

Job Description:
Provide excellent customer support via calls, emails, and chat. Resolve queries efficiently and ensure customer satisfaction at all times.

Key Responsibilities:

• Respond to customer inquiries professionally.

• Troubleshoot and resolve customer issues.

• Maintain records of interactions and solutions.

• Escalate unresolved issues to appropriate teams.

• Provide product guidance and assistance.

• Follow up to ensure customer satisfaction.

• Suggest improvements for service quality.

• Collaborate with internal teams for problem resolution.

• Maintain knowledge of products and services.

• Monitor customer feedback and trends.

Skills Required:

• Excellent communication and interpersonal skills.

• Problem-solving abilities.

• CRM software knowledge.

Contact Number: 8220999393