Job Title: Customer Support Representative

Key Responsibilities:

1. Customer Assistance: Respond to customer inquiries, concerns, and requests promptly and professionally via phone, email, chat, or other communication channels.
2. Issue Resolution: Troubleshoot and resolve customer problems, complaints, or technical issues effectively and efficiently. Provide step-by-step guidance and solutions as needed.
3. Product Knowledge: Develop and maintain a deep understanding of [Company Name]’s products or services to provide accurate information and support.
4. Documentation: Maintain detailed records of customer interactions, including issues, resolutions, and feedback, in the company’s CRM system.
5. Customer Education: Educate customers on product features, benefits, and best practices to enhance their overall experience.

Qualifications:

• High school diploma or equivalent; some college education is a plus.
• Previous customer support or service experience preferred.
• Strong communication skills, both written and verbal.
• Excellent problem-solving skills and attention to detail.