+91 -822- 099- 9393 Coimbatore, Tamilnadu 641012

Hiring Customer Support Executive

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    6 months ago
  • Category:
    other Sector
  • Deadline:
    September 8, 2024

Job Title: Customer Support Representative

Key Responsibilities:

  1. Customer Assistance: Respond to customer inquiries, concerns, and requests promptly and professionally via phone, email, chat, or other communication channels.
  2. Issue Resolution: Troubleshoot and resolve customer problems, complaints, or technical issues effectively and efficiently. Provide step-by-step guidance and solutions as needed.
  3. Product Knowledge: Develop and maintain a deep understanding of [Company Name]’s products or services to provide accurate information and support.
  4. Documentation: Maintain detailed records of customer interactions, including issues, resolutions, and feedback, in the company’s CRM system.
  5. Customer Education: Educate customers on product features, benefits, and best practices to enhance their overall experience.

Qualifications:

  • High school diploma or equivalent; some college education is a plus.
  • Previous customer support or service experience preferred.
  • Strong communication skills, both written and verbal.
  • Excellent problem-solving skills and attention to detail.