Job Title: Front Office Receptionist

Job Description:

We are looking for a Front Office Receptionist to be the first point of contact for our company. The ideal candidate should possess excellent communication and interpersonal skills, attention to detail, and a welcoming and professional demeanor. As a Front Office Receptionist, you will play a crucial role in creating a positive and lasting first impression for our clients, visitors, and employees.

Key Responsibilities:

1. Greeting and Welcoming: Welcome visitors and guests with a warm and friendly demeanor. Ensure they sign in and out, providing visitor badges as necessary.
2. Answering and Directing Calls: Handle incoming phone calls, directing them to the appropriate person or department. Take and relay messages accurately and efficiently.
3. Administrative Support: Provide administrative support, including handling mail and packages, maintaining office supplies, and managing appointments and schedules for the team.
4. Customer Service: Assist clients and customers with inquiries, requests, and general information about our company. Ensure a high level of customer service at all times.
5. Maintaining a Clean and Tidy Reception Area: Keep the reception area clean and organized, ensuring it represents our company’s professionalism and brand image.
6. Security and Access Control: Monitor and control access to the premises, ensuring the safety and security of the office.
7. Handling Arrivals and Departures: Assist with the check-in and check-out process for employees and visitors, including issuing and collecting access cards or keys.
8. Communication: Communicate effectively with other departments and team members to ensure smooth operations and handle any emergency situations professionally and efficiently.
9. Record Keeping: Maintain accurate records of visitor logs, appointments, and other relevant documentation.
10. Problem Solving: Address any issues or concerns that arise in a calm and professional manner, seeking assistance from management as needed.

Qualifications:

• Previous experience as a receptionist or in a customer-facing role is a plus.
• Proficiency in using office equipment (e.g., telephone systems, fax machines, printers).
• Strong verbal and written communication skills.
• Organizational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.