We are looking for a Front Office Receptionist to be the first point of contact for our company. The ideal candidate should possess excellent communication and interpersonal skills, attention to detail, and a welcoming and professional demeanor. As a Front Office Receptionist, you will play a crucial role in creating a positive and lasting first impression for our clients, visitors, and employees.
Greeting and Welcoming: Welcome visitors and guests with a warm and friendly demeanor. Ensure they sign in and out, providing visitor badges as necessary.
Answering and Directing Calls: Handle incoming phone calls, directing them to the appropriate person or department. Take and relay messages accurately and efficiently.
Administrative Support: Provide administrative support, including handling mail and packages, maintaining office supplies, and managing appointments and schedules for the team.
Customer Service: Assist clients and customers with inquiries, requests, and general information about our company. Ensure a high level of customer service at all times.
Maintaining a Clean and Tidy Reception Area: Keep the reception area clean and organized, ensuring it represents our company’s professionalism and brand image.
Security and Access Control: Monitor and control access to the premises, ensuring the safety and security of the office.
Handling Arrivals and Departures: Assist with the check-in and check-out process for employees and visitors, including issuing and collecting access cards or keys.
Communication: Communicate effectively with other departments and team members to ensure smooth operations and handle any emergency situations professionally and efficiently.
Record Keeping: Maintain accurate records of visitor logs, appointments, and other relevant documentation.
Problem Solving: Address any issues or concerns that arise in a calm and professional manner, seeking assistance from management as needed.
Previous experience as a receptionist or in a customer-facing role is a plus.
Proficiency in using office equipment (e.g., telephone systems, fax machines, printers).
Strong verbal and written communication skills.
Organizational and multitasking abilities.
Attention to detail and accuracy.
Ability to work independently and as part of a team.