Job Overview:

We are seeking an experienced and dedicated Housekeeping Supervisor to join our team. The ideal candidate should have a keen eye for detail, excellent organizational skills, and the ability to lead and motivate a team of housekeepers. The Housekeeping Supervisor will play a critical role in maintaining high standards of cleanliness and ensuring a positive guest or resident experience.

Key Responsibilities:

1. Supervision:
   • Lead and manage a team of housekeeping staff, including training, scheduling, and performance evaluation.
   • Provide clear instructions and guidance to housekeepers, ensuring they follow established cleaning protocols and safety procedures.
2. Quality Control:
   • Conduct regular inspections of rooms and common areas to ensure cleanliness, sanitation, and proper maintenance.
   • Address and resolve guest or resident complaints and requests promptly and professionally.
3. Inventory Management:
   • Monitor and manage housekeeping supplies, equipment, and amenities, ensuring they are adequately stocked and maintained.
   • Place orders for cleaning supplies and equipment as needed while adhering to budgetary constraints.
4. Training and Development:
   • Provide training to new hires and ongoing training to existing staff to enhance their skills and knowledge.
   • Promote a culture of continuous improvement and excellence within the housekeeping team.
5. Budget Management:
   • Assist in developing and managing the housekeeping department budget, controlling costs, and optimizing resource utilization.
6. Safety and Compliance:
   • Ensure all housekeeping activities comply with health and safety regulations.
   • Report and address any safety hazards or concerns promptly.
7. Guest/Resident Relations:
   • Foster positive relationships with guests or residents, addressing their needs and concerns in a courteous and timely manner.
   • Collaborate with other departments to ensure a seamless and enjoyable experience for guests or residents.

Qualifications:

• Proven experience as a Housekeeping Supervisor or a similar role.
• Excellent knowledge of cleaning methods, materials, and equipment.
• Strong leadership and communication skills.
• Ability to handle and resolve guest or resident issues professionally.
• Basic computer skills for record-keeping and communication.
• Flexibility to work shifts, including weekends and holidays.