Job Title: Telecaller

Job Description: A telecaller is responsible for making outbound calls to potential customers, existing clients, or survey participants. Their primary objectives are to promote products or services, provide information, conduct surveys, and address customer inquiries and concerns over the phone.

Key Responsibilities:

1. Outbound Calling: Make a high volume of outbound calls to prospective customers or existing clients to achieve sales targets or gather information.
2. Customer Interaction: Engage with customers in a professional and courteous manner, actively listen to their needs, and provide relevant information or assistance.
3. Product/Service Promotion: Promote company products or services by highlighting their features and benefits to potential customers.
4. Customer Support: Assist existing customers with their inquiries, complaints, or service requests, and provide resolutions or escalate issues as needed.
5. Market Research: Conduct surveys or collect data from respondents over the phone, recording their responses accurately.
6. Data Entry: Maintain detailed and accurate records of call interactions and customer information in the company’s CRM (Customer Relationship Management) system.
7. Follow-Up Calls: Make follow-up calls to nurture leads or address customer concerns and ensure customer satisfaction.

Qualifications and Skills:

1. Communication Skills: Excellent verbal communication skills are essential to convey information clearly and build rapport with customers.
2. Customer Focus: A customer-centric attitude and the ability to empathize with customers’ needs and concerns.
3. Sales Skills: For sales-focused roles, persuasive and negotiation skills to convert leads into sales.
4. Data Management: Proficiency in using CRM software and accurately recording and updating customer information.
5. Problem-Solving: Ability to handle customer complaints and resolve issues effectively.
6. Adaptability: Flexibility to adapt to changing scripts, strategies, and customer interactions.
7. Time Management: Efficiently manage call volumes and adhere to schedules.
8. Computer Skills: Basic computer skills to operate call center software and CRM systems.